You can chat with our Support team without leaving Awarded AI. Use the Live Support button at the bottom of the left sidebar.
Red numbers in each screenshot match the steps above it.
1. Open Live Support
1. At the bottom of the left sidebar, click Live Support. A help window opens on the right side of the screen.
2. Choose how to get help
1. To talk with our team, click Send us a message.
2. To find an answer yourself, click Search for help and type a few words. You can also click one of the links below it, such as Browse the Help Center or Awarded AI Academy.
3. Type your question and send it
1. In the Message… box, type your question. Tell us what you were trying to do, which page you were on and what happened.
2. To add a screenshot, click the paperclip icon and choose a file.
3. Click the send arrow, or press Enter. The arrow turns on after you start typing.
4. Close the window
1. After your issue is resolved or your questions are answered, you can click X to close the window. Your conversation is saved, so you can come back to it in Messages.
2. To go back to the Home screen instead, click the back arrow.
More in the help window
Help: Search or browse Help Center articles.
News: Read about new features and updates.
Tasks: Follow a short setup checklist.
Tip: Help and Support menu
For guides, webinars, training and feature requests, click your profile icon at the bottom of the left sidebar. Then click Help and Support.
Don't do this
Don't share passwords or sign-in codes in a chat.
Don't send the same question twice. To add details, reply in the same conversation in Messages.
Need more help?
Contact your Customer Success Manager.