Need a hand? We're here to help! Just email us at [email protected], and including the details below will help us get you sorted quickly.
Subject Line
A short summary of the issue works great, e.g., "Profile Settings: Unable to Save Changes."
About You
Let us know your name, position, and organization.
Affected Area
Tell us where in Awarded AI you're running into trouble, e.g., "the AI Chat file viewer."
What's Happening
Walk us through what you're seeing, including any error messages or steps to reproduce it.
What You Expected
Share what should be happening instead so we know what you're aiming for.
Impact
If this is affecting your work or a deadline, let us know so we can prioritize.
Best Way to Reach You
Email, phone, or video call? Tell us what works best and include your contact info.
Attachments
Screenshots or files are always helpful if you have them.